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Customer Service

CUSTOMER SERVICE INFO

TOUR SYNC powers online orders for merchandise sold on the Nathaniel Rateliff shop. For questions about merchandise orders and fulfillment, please reach out to TOUR SYNC: connect@toursync.com or (303) 954-0501. Our Toll-Free Number is: (866) 701-5115. Our phone lines are open M-F 10am-6pm (MDT). 

You can also visit our helpdesk by clicking here

FREQUENTLY ASKED QUESTIONS

MERCHANDISE DELIVERY

How and When will I get my merchandise?

Merchandise for Online Stores is generally shipped within 24 hours of the time your order was placed. Exceptions to this rule apply when things happen beyond our control, including but not limited to: - delays in producing merchandise - merchandise being out of stock - delays in design for new merchandise - delays in shipping/receiving If you have experienced a delay in receiving your merchandise, please contact us here.

BILLING

I don't recognize the charge on my billing statement.

TOUR SYNC powers online orders for merchandise, tickets, VIP experiences, Fan Club memberships and more. It is possible you will not recognize the transaction detail on your billing statement. TOUR SYNC is a division of Roots Underground, LLC. We are located in Denver, CO. Billing on your statement should indicate which Artist Client we represent, but may show up as TOUR SYNC. For more information please connect with our Guest Services by emailing connect@toursync.com.