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Shipping & Returns

Please see our Return & Exchange Policy below and contact merch@nathanielrateliff.com with any questions.

 

RETURN & EXCHANGE POLICY

If purchased from the online store, you may return most new, unopened, unworn, and unwashed items within 30 days of delivery for a full refund. Please email us in advance so we know to expect your return. All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. We reserve the right to refuse a return if the above conditions are not met.

If you received a damaged or defective item, contact us right away and we will be happy to help resolve the issue. If you simply want to exchange your new and unused item for something else, you can return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out.

Please email us at merch@nathanielrateliff.com to set up a return or exchange. We strongly recommend tracking your return shipment. We are not responsible for any lost shipments once they have been delivered to you.

All TOUR merchandise sales are final at the time of purchase. No refunds are permitted. Exchanges are permitted on a case-by-case basis. See more information under "Tour Merchandise Exchanges" below.

Please send your merchandise to:
Nathaniel Rateliff & The Night Sweats Store
ATTN: RETURNS
1667 S. Acoma St.
Denver, CO 80223.

Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online. You should expect to receive your refund on your credit card within 5-10 business days of us receiving your return. 

// TOUR MERCHANDISE EXCHANGES //

Please note: Merchandise purchased from a concert is non-refundable and all sales are final at the time of purchase. The online shop is not responsible for sales at Nathaniel Rateliff & The Night Sweats concerts. 

If you would like to exchange an item purchased at a concert, we provide $7 shipping labels for domestic exchanges. Exchanges are permitted on a case-by-case basis. To begin the exchange process, please email merch@nathanielrateliff.com with your order details and return address. We will issue a postage slip for you to print-out and mail your item to our warehouse. If you would like to skip this step, please send your merchandise to:

Nathaniel Rateliff & The Night Sweats Store
ATTN: RETURNS
1667 S. Acoma St.
Denver, CO 80223

// SHIPPING //

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.